Repeat Prescriptions
It is in your best interest to see a Doctor whenever you need to have a script renewed. Please call our friendly reception staff to book a script appointment or telehealth consult. Please give two to three weeks notice when needing a repeat script.
Please note that if you have not been seen at the practice in over 12 months, you will need to have a face-to-face appointment.
Feedback and Complaints
We welcome feedback from our patients as this helps us make improvements to our Practice and our patient care. This can be done in the Practice via written or verbal communication or by emailing admin@albanymedicalcentre.com.au
We take complaints very seriously and will do our best to resolve any issues that you may have. Please speak to the Practice Manager or put in writing to admin@albanymedicalcentre.com.au. For more formal issues that can not be resolved you can contact Health and Disability Services Complaints Office at www.hadsco.wa.gov.au
What is the practice privacy policy and confidentiality policy?
The practice privacy policy is available to all patients. When registering as a new patient you must sign that you have read and understood the practice privacy policy. Patients are welcome to take a copy of the privacy policy by asking at reception. Albany Medical Centre's privacy policy is a standard policy for Australian Medical surgeries. All staff members of Albany Medical Centre are required to sign a confidentiality form on commencing work and may not commence without this. All Australian standards are followed for patient confidentiality.
Please note: Our practice does not prescribe drugs of addiction.
Your Personal Information
Your personal information and medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Albany Medical Centre is bound by the Federal Privacy Act 1988 which can be found at www.legislation.gov.au, and has a written Privacy Policy Statement (available at reception on request).